DELIVERY & RETURNS

Postage and packaging within the UK:

Standard delivery within the UK is free on all orders over £50.00 or £2.75 under £50.00

Standard delivery is via Royal Mail 48 and the estimated delivery time is 2-3days after dispatch. Larger items are sent via Parcel Force. Please note at certain times both of our courier companies can take a little longer. If you are in urgent need of your delivery by a certain date please contact us for guidance on delivery times.

Express postage is sent via Royal Mail Tracked 24 so you receive your goods the day after dispatch.

Delivery to European countries including the Channel Islands is £11.50 and the rest of the world is £19.50.

Please note furniture, lighting and some very heavy products are not available on express deliveries or outside of the UK.

If you have any queries on deliveries, please do not hestiate to contact us

 

Dispatch Time:

Goods are dispatched within 2 working days from date of order. Orders placed over the weekend will be dispatched on Tuesdays. 

 

International orders:

We deliver to many international destinations including countries in Europe as well as Australia and New Zealand. Please note all products are sold on a Delivery Duty unpaid basis so please be aware that recipients outside the EU may have to pay import duties and other taxes.

 

We offer a 28 day returns policy

We want you to be happy with your purchase from us. If you want to discuss or organise a return, exchange or refund on any non-cancellable item, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that items that have been personalised cannot be returned unless they are faulty.

In the rare instance that you have received the wrong product, or your item has been damanged in delivery, please contact us immediately at infoThis email address is being protected from spambots. You need JavaScript enabled to view it. with full details including your order number. Please include a daytime telephone number. We will get in touch with you as soon as we can to resolve the matter and get you what you need.