faqs

How can I contact you?

If you have a question about any products on our site, please email This email address is being protected from spambots. You need JavaScript enabled to view it.. We are open Monday to Friday, 9am-5pm and will answer your query as soon as we can during opening hours.

What payment methods do you accept?

We accept all major credit card through our secure payment system World Pay.

We also accept paypal.

How fast will my goods arrive?

Please note our offices are closed from Friday 22nd December until Friday 29th December and then open again on Wednesday 3rd January 2018.

We aim to send your order within 2 working days. During busy periods we may take a little longer but details of this will be publishd on the delivery and returns page. For more information on deliveries, please see our delivery section.

How do I go about cancelling or changing my order?

Once you have completed your order we are unable to make any changes or amends. However, you can cancel your order within 15 minutes of the order being placed by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.. Please quote your order number in the subject field so we can quickly arrange cancellation for you.

I have a query about a product – what should I do?

Please email your question to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be pleased to help.

I received the wrong product – what should I do?

We are really sorry you've received the wrong item. Please contact us immediately by emailing infoThis email address is being protected from spambots. You need JavaScript enabled to view it. with full details including your order number. Please include a daytime telephone number. We will get in touch with you as soon as we can to resolve the matter and get you what you need.

How much is postage and packaging to UK and International destinations?

Click here to see details on your delivery services.

Do you ship to my country?

We deliver to many international destinations including countries in Europe and further such as Australia and New Zealand,. Please note all products are sold on a Delivery Duty unpaid basis so please be aware that recipients outside the EU may have to pay import duties and other taxes.

What is your returns and exchange policy?

We offer a 28 day returns policy for any non personalised goods returned in their original condition and packaging.

If you want to discuss or organise a return, exchange or refund on any non-cancellable item, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. Items that have been personalised cannot be returned unless they are faulty.

My order arrived, but sadly appears to be damaged

We take great care when packing and delivering our orders and we are sorry that your item has arrived damaged. A replacement can be arranged for the same item if it's still available. Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it..

Product Care

Please refer to the care labels attached to the individual products.
Christmas Stockings can be ironed to press out any creases and should be dry cleaned only. Do not iron print though.

Privacy & Security Policy

We are committed to respecting the privacy rights of visitors to our website. This privacy policy explains how we collect, store and use personal data.

When you register with us you are agreeing for us to hold your information in our database. We will receive details of your name, e-mail address, delivery address, phone number, credit or debit card number and expiry date. This allows us to process and fulfil your orders. We will not forward these details to any third party and you will occasionally receive information from us in the form of newsletters and special offers. You will have the opportunity to unsubscribe from receiving our marketing material at any time by following the unsubscribe button at the foot of our newsletter or by emailing us.

Cookies

This website does use cookies.

Is VAT charged?

Yes – this is included in the price shown. Our VAT number is 164157411

Copyright Notice

All products, the site design, graphics, and other material contained within this website are copyright of the Lime Tree Interiors – London Ltd.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of England. If any disputes arise, you agree to submit to the exclusive jurisdiction of the English courts.