Delivery & Returns
General Delivery Times (these vary around peak times such as Christmas)
We are proud to say we use Royal Mail for our deliveries and Parcel Force for any oversized items. Due to the coronavirus, delivery times with all couriers may be subject to delay and we thank you for your patience and understanding.
Standard UK delivery: £3.75 (3-5 working days)
Express UK Delivery: £6.95 (2-3 working days)
European & Channel Islands Delivery: £11.50 (Times vary depending on country)
Rest of the World Delivery: £19.50 (Times vary depending on country)
All products are sold on a Delivery Duty unpaid basis so please be aware that recipients for international deliveries may have to pay import duties and other taxes.
Please note items such as furniture, lighting, large toys and large fragile items can not be shipped outside of the UK or via express UK delivery. Please contact us if you want to check delivery area or times for any product or request a bespoke shipping quote.
We offer a 28 day returns policy on all non-personalised goods. Returns are at customers own cost and we advise using a tracked and signed for service. All returned are processed within 5 working days or sooner.
We want you to be happy with your purchase from us. If you want to discuss or organise a return, exchange or refund on any non-cancellable item, please contact us or email firstname.lastname@example.org. Please note that items that have been personalised cannot be returned unless they are faulty.